Terms and Conditions
Last updated: [Insert Date]
Website: cleaningbusinesstoolkit.com
These terms and conditions ("Terms") govern your use of the cleaningbusinesstoolkit.com website ("Website") and your purchase of digital products from us. By placing an order or using our Website, you agree to be bound by these Terms.
Please read these Terms carefully before making a purchase. If you do not agree with any part of these Terms, do not use this Website or purchase our products.
1. About Us
Cleaning Business Toolkit is operated by [Your Full Legal Entity Name], a company registered in England and Wales.
Registered address: [Your Registered Address]
Company number: [Your Companies House Number]
Email: [[email protected]]
VAT number: [Your VAT Number, if VAT-registered]
2. Definitions
"Product" refers to the digital documents, templates, spreadsheets, and associated materials available for purchase on our Website.
"You" / "Customer" refers to the person placing an order.
"We" / "Us" / "Our" refers to Cleaning Business Toolkit / [Your Full Legal Entity Name].
"Order" refers to your request to purchase a Product from us.
3. Our Products
What we sell
We sell digital business templates, documents, and spreadsheets designed for UK commercial cleaning businesses. Products are delivered electronically as downloadable files (primarily .docx and .xlsx formats).
What our products are not
Our products are general business templates and informational resources. They are not legal advice, financial advice, tax advice, or health and safety consultancy. While our documents are designed to be consistent with UK regulations at the time of creation, they are templates that you must review and adapt to your specific circumstances.
We strongly recommend that you:
Have legal documents (contracts, policies) reviewed by a qualified solicitor before use.
Have financial documents (forecasts, tax checklists) reviewed by a qualified accountant.
Have health and safety documents (RAMS, COSHH assessments) reviewed by a competent person as defined by the Health and Safety Executive.
We accept no liability for losses arising from your use of our templates without appropriate professional review.
4. How to Place an Order
Select the product you wish to purchase on our Website.
Proceed to checkout and provide your billing details.
Complete payment via our secure payment processor.
You will receive an order confirmation email and access to download your product.
Order acceptance
Your order is an offer to purchase. We accept your offer when we send you the order confirmation email and provide access to your download. A binding contract is formed at that point.
We reserve the right to refuse or cancel any order for any reason, including pricing errors. If we cancel your order after payment, we will refund you in full.
Pricing
All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders already confirmed.
5. Delivery
Products are delivered digitally. You will receive access to download your files immediately after successful payment, either via:
A download link on the order confirmation page, or
A download link sent to your email address, or
Both.
It is your responsibility to download and save the files. We recommend saving copies to your computer and a backup location.
If you experience any issues accessing your download, contact us at [[email protected]] and we will resolve it promptly.
6. Your Right to Cancel and Refund Policy
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your purchase date.
To request a refund:
Email us at [[email protected]] within 30 days of purchase.
Include your order number and the email address used to purchase.
We will process your refund within 14 days of receiving your request.
Refunds will be issued to the original payment method.
Consumer Contracts Regulations 2013
Under the Consumer Contracts (Information, Cancellation and Extra Charges) Regulations 2013, you have a statutory right to cancel an online purchase within 14 days (the "cooling-off period"). Because our products are digital content, please note:
If you download or access the digital content within the 14-day cooling-off period, you acknowledge that you lose your statutory right to cancel under Regulation 37. We will ask you to confirm this acknowledgement before completing your purchase.
Our 30-day money-back guarantee goes beyond your statutory rights and applies regardless of whether you have downloaded the content.
Consumer Rights Act 2015
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for a particular purpose, and as described. If our digital content is faulty or not as described, you are entitled to a repair, replacement, or refund. These statutory rights are not affected by our guarantee or any other term in these Terms.
7. Licence and Permitted Use
What you can do
When you purchase our Product, we grant you a personal, non-exclusive, non-transferable licence to:
Download and save the files for your own use.
Edit, customise, and adapt the templates for use within your own business.
Print copies for your own business use.
Share completed (filled-in) documents with your employees, clients, and professional advisors as part of running your business.
What you cannot do
You may not:
Resell, redistribute, sublicence, or share the original template files (blank or partially completed) with any third party.
Upload the files to any public website, file-sharing service, or marketplace.
Include the templates (in whole or in part) in any product or service you sell to others.
Claim authorship or ownership of the original template content.
Use the templates to create a competing product (e.g., a similar template kit for cleaning businesses or any other industry).
Share your download link or account access with others.
One licence per business
Each purchase grants a licence for use by one business entity. If you operate multiple businesses, each requires a separate licence.
Breach of licence
If you breach these licence terms, your licence is automatically revoked and you must delete all copies of the Product. We reserve the right to pursue legal action for infringement, including claims for damages.
8. Intellectual Property
All content included in our Products, including text, formatting, structure, formulas, and design, is protected by copyright and other intellectual property laws.
Copyright ownership: We (or our licensors) own all intellectual property rights in the Products. Purchasing a Product does not transfer ownership of any intellectual property to you; it grants a licence to use the materials as described in Section 7.
Your content: When you customise templates with your own business information, you own the content you add. We make no claim to your company name, logo, financial data, or other information you input.
Feedback: If you provide feedback or suggestions about our Products, we may use them to improve our offerings without obligation to you.
9. Disclaimers and Limitations of Liability
General disclaimer
Our Products are provided "as is" and "as available." While we take care to ensure accuracy and quality:
We do not warrant that the Products are error-free or will meet your specific requirements.
We do not warrant that the Products are up to date with the latest legislative changes (regulations change; it is your responsibility to verify current requirements).
Templates are starting points. They require your review, customisation, and professional validation before use in your business.
No professional advice
Nothing in our Products constitutes legal, financial, tax, or health and safety advice. We are not a law firm, accountancy practice, or health and safety consultancy. You should obtain professional advice where appropriate.
Limitation of liability
To the maximum extent permitted by law:
Our total liability to you for any claim arising from or related to your purchase or use of the Product is limited to the price you paid for the Product.
We are not liable for any indirect, incidental, consequential, or special damages, including lost profits, business losses, or data loss.
We are not liable for any losses arising from your reliance on our templates without appropriate professional review.
We are not liable for any penalties, fines, or legal claims you may face as a result of using our templates incorrectly or without adaptation to your circumstances.
Nothing in these Terms excludes or limits
Liability for death or personal injury caused by our negligence.
Liability for fraud or fraudulent misrepresentation.
Any other liability that cannot be excluded or limited under English law.
Your statutory rights under the Consumer Rights Act 2015.
10. Your Responsibilities
By purchasing and using our Products, you agree that:
You will review all templates before using them in your business.
You will seek professional advice where appropriate (legal, financial, H&S).
You will keep your templates and business documents up to date with current regulations.
You are responsible for the accuracy and completeness of any information you add to the templates.
You will comply with all applicable laws and regulations in operating your business.
You will not use our Products for any unlawful purpose.
11. Website Use
Acceptable use
You agree to use our Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the Website.
Website availability
We aim to keep our Website available at all times but do not guarantee uninterrupted access. We may suspend, withdraw, or restrict access to all or any part of the Website for business or operational reasons.
Accuracy of information
We take reasonable care to ensure the information on our Website is accurate and up to date. However, we do not warrant that all information is complete, accurate, or current.
12. Third-Party Links
Our Website may contain links to third-party websites or services. These links are provided for convenience only. We do not endorse, control, or accept responsibility for the content or practices of any third-party website.
13. Privacy
We collect and process personal data in accordance with our Privacy Policy, available at [cleaningbusinesstoolkit.com/privacy-policy]. By using our Website and purchasing our Products, you consent to such processing and warrant that all data provided by you is accurate.
14. Governing Law and Disputes
These Terms are governed by the laws of England and Wales.
Any disputes arising from these Terms or your use of our Products will be subject to the exclusive jurisdiction of the courts of England and Wales.
Nothing in these Terms affects your statutory rights as a consumer.
Complaints
If you have a complaint, please contact us at [[email protected]]. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 working days.
If we cannot resolve your complaint to your satisfaction, you may refer the matter to an alternative dispute resolution (ADR) provider. For online purchases, you may also use the European Commission's Online Dispute Resolution platform (where applicable).
15. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated to existing customers by email where appropriate.
Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms. If you do not agree with any changes, you should stop using the Website.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary. All other provisions remain in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and us regarding your use of the Website and purchase of our Products. They replace all previous agreements, understandings, or arrangements between us, whether written or oral.
18. Contact Us
If you have any questions about these Terms, contact us:
Email: [[email protected]]
Address: [Your Business Address]
Website: cleaningbusinesstoolkit.com